Who We Are

Hi! We're glad you found us.
Welcome to the Cooperative Trust,
the award-winning credit union emerging leader community.

We host a passionate online community, lead the acclaimed Crash program, connect rising talent with thought leaders, and work with credit unions to strengthen their young adult strategy and engagement. 

We live by these words penned by Ed Filene, a founding father of the American credit union movement:

“Youth is too serious to become obedient.”

Rising Talent Spotlight

Each month we will highlight a past Crasher or another emerging leader. This person or group of people demonstrates the core values of the Filene Communities and works to disrupt the status quo to make cooperative finance accessible for everyone.

Who: Angel Leverette & Shaye Baker

Role: Member Service Center Managers

Where: Pen Air Federal Credit Union, Florida

Why: After a quick shift to a social distancing mindset, Pen Air Federal Credit Union transitioned some of their staff to the departments that would be impacted the most by this shift. Under the leadership of Angel and Shaye, the Pen Air Member Service Center has seen an increase in calls with minimal impact on wait time. Recently reaching the highest call volume on record, the abandonment rate stayed under 5% for the entire day. This is just one example of their dedication to enhance Pen Air’s member experience.



Log in to see this information

Either the content you're seeking doesn't exist or it requires proper authentication before viewing.

Most Active Members